What we collect
When you order, we collect your name, phone number, delivery address and email address. For bKash payments, we also record your transaction ID. If you use our chat, we keep the messages you send and the pages you were viewing.
Why we collect it
To process and deliver your order, confirm your payment, answer your questions, handle returns and keep records of our transactions. We only use your information for these purposes.
Your consent
By placing an order or using our chat, you agree that we may collect and use your information as described here.
Who we share it with
We share your name, phone number and address with the courier that delivers your parcel. We do not sell your information. Our chat is provided by Tawk.to, which may store chat messages on servers outside Bangladesh on our behalf. Our site is hosted on servers provided by Namecheap.
Cookies
Our site uses cookies to keep your cart and login working, and our chat service may use cookies too. By continuing to use the site you agree to this. You can block cookies in your browser settings, but parts of the site may not work.
How long we keep it
We keep order records for as long as we need them for returns, accounts and legal reasons, and then delete or anonymise them.
Your rights
You can ask us to see, correct or delete your information, or to stop using it, by contacting us at privacy@urcomfy.com. We reply within [7] days.
Security
We protect your information using reasonable technical and organisational measures. If a breach affecting your information occurs, we will tell you.